We understand that there may be questions regarding the KeyShot End of Life Policy, and we would be happy to provide you with answers. Please find below a list of frequently asked questions to assist you in this matter. We hope to provide a clear and informative response to any concerns you may have.

KeyShot versions 2-7 will reach end of life on April 30, 2023, at which point product downloads will be removed, license servers will be unavailable, and technical assistance will no longer be provided. 

What does end of life mean?

Effective April 30, 2023, systems equipped with KeyShot software versions 2 through 7 will remain operational, yet Luxion will no longer extend technical support to address any issues. The license servers will become inaccessible, resulting in the non-reactivation of customer licenses.

If a customer is using one of these versions, will KeyShot stop working?

Great question! Don't worry, as long as Keyshot is activated on the original machine, it will continue to work just fine. Even though support will be discontinued, the software will not stop working. However, starting April 30, 2023, there will be some changes. After that date, customers will no longer be able to:

  • Reactivate the license should they need to
  • Download the product or plugins from the KeyShot website
  • Access the manual from the KeyShot website
  • Receive technical support for any issues

If I’m using one of these versions, what options do I have to continue to stay supported?

Upgrade to KeyShot 2023 to enjoy an enhanced experience that will revolutionize your workflow. Our latest version is packed with cutting-edge features to streamline your work and boost your productivity. To explore your upgrade options and experience the full power of KeyShot 2023, please get in touch with your dedicated Customer Success Manager at csm@luxion.com. Don't miss out on this opportunity to take your work to the next level. Contact us today!

Are there free options for upgrading to keyShot 2023?

We have upgrade pricing available for KeyShot 2023, as we don't offer free upgrades at this time. However, we are always looking for ways to improve our offerings, and we appreciate your interest. Please feel free to contact the KeyShot Customer Success Team at csm@luxion.com for more information or any questions you may have.