Known Issues

There are KeyShot Known issues.

Error: Issue with Multi-Material Sub-Materials with Occlusion texture
Issue Library models created in KeyShot 2023.3 have an issue with Multi-Material Sub-Materials when an Occlusion texture is applied to the opacity.  The...
Wed, 22 May, 2024 at 4:43 PM
Importing NX scene to KeyShot is blank
Issue Using the plugin for Siemens NX (2306-800) but when I transfer from NX to KeyShot, there is no model, only a blank screen. Trying different files ...
Tue, 20 Feb, 2024 at 9:56 AM
M1 and M2 Macs Crashing when using KeyShot
Issue M1 and M2 Macs will crash randomly when using KeyShot. Crashes usually do not have a specific error and do not have any specific procedure that ca...
Thu, 25 Jan, 2024 at 3:27 PM
Error: KeyShot no longer opens after installing OnShape Plugin
Issue After installing the OnShape Plugin, KeyShot will no longer open. Environment Details KeyShot 11.3.3 was specifically reported but ma...
Mon, 14 Aug, 2023 at 5:02 PM
KeyShot Crashes After Downloading Material from Cloud Library
Issue KeyShot crashes on startup after recently downloading material from the cloud library. Environment Details KeyShot Version 2023.2 ...
Thu, 20 Jul, 2023 at 9:11 AM
KeyShot Crashes when Rendering or on Startup with GPU Tweak 3
Issue KeyShot crashes immediately on startup or when rendering. For example: I opened a blank scene and rendered it. It progressed until I canceled ...
Thu, 20 Jul, 2023 at 8:52 AM
Subscription and Billing - Not loading
When going to your KeyShot account and looking at the Subscriptions and Billing tab you may notice that it doesn't load or is constantly trying to load ...
Thu, 29 Jun, 2023 at 9:32 AM
Windows 11 Does not support Nvidia drivers below 471.XX
There is a know issue that KeyShot 9 does not support GPU drivers 471.XX and up. KeyShot 9 users can check and download Nvidia drivers here: https://ww...
Fri, 17 Dec, 2021 at 8:14 AM
Camera Path Control Points
In KeyShot, you have the ability to create camera path animations. However there are times that creating a camera path animation with multiple control point...
Fri, 17 Dec, 2021 at 8:19 AM
Pinned Environments may cause crashes in GPU and Denoise mode
There is an issue in the KeyShot 10 release where if GPU and Denoise are both activated, adding an environment with pins enabled will cause the error messag...
Fri, 13 Aug, 2021 at 4:07 AM