To better improve your KeyShot experience, we are pleased to introduce new Technical Support Policies, effective July 5, 2022. These policies apply to all customers with active maintenance contracts, including customers on subscription.
What changes can you expect?
We’ve also better defined the hours you can expect to reach our support team, our policies regarding unsupported products, and how you can help our Support team provide you with the best experience. Please be sure to review the new Technical Support Policies so you’re familiar with all the changes.
You can also look forward to more changes rolling out throughout the rest of the year – including interactive support resources, updated Knowledgebase articles, and new educational materials – to add even more value to your maintenance plan and help you get the most out of your KeyShot investment.
If you have any questions about these changes, please feel free to contact your account executive or reach out to us at firstname.lastname@example.org.