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Keyshot 10.2.113 crash with macOS Big Sur 11.6

Hello,


Keyshot 10.2.113 crashes after a few seconds after launching it on my Mac Pro and MacBook pro, Big Sur 11.6 system


Do you know why?


Thanks in advance for your help.


Antoine

1 Comment

Hello Antoine,

Thank you for contacting Luxion Denmark Support.

Just to confirm, does this happen with only the one scene or does this happen with any scenes you open in KeyShot?
If it is only the one scene, first try opening it in Recovery Mode. This will be available under the Help option.
If this does not work, the scene may be corrupted. But if possible please send it to us as a .ksp file. A .bip file while not preferable may work as well.

To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

If this happens with all scenes, I would suggest a fresh installation of KeyShot using the Full Installer.
How to perform a fresh install:
  1. Uninstall KeyShot
  2. Make sure to delete the KeyShot  resources folder
    • note: move it to the desktop if you wish to back up your resources
    • Windows Default:
      • C:\Users\UserName\Documents\KeyShot or
      • C:\Users\Public\Documents\KeyShot
      • Delete C:\ProgramData\Luxion\KeyShot folder
      • Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder
    • Mac Default:
      • /Library/Application Support/KeyShot
  3. Download and Re-install KeyShot using the links below.
    For this step, you’ll need the full installer(not the update installer).
    • You can find the newest version of KeyShot here.
    • You can find older versions of KeyShot here.
  4. Go through the registration wizard, enter your license information, and KeyShot should be up and running.
Please let me know how this works for you.
 
 
Referencing your Ticket ID#:47951

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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