KeyShot Support Portal

Hello Rich,

Thank you for contacting Luxion.

Typically when you delete an item from the scene KeyShot will have to recalculate the lighting, shadows scene information etc. 

with large scenes this can take a bit of time.

You can always send your scene over if you feel this needs to be looked at further but typically the scene recalculating the information is what will take time to process.

Referencing your Ticket ID#:39709

You are able to check the status of your ticket by visiting your ticket portal by clicking here.

We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.

Hello Rich,

When you hide an object within the scene it is still in the scene tree hierarchy there for a lot of the recalculating does not have to be done.

Removing it has changed the data within the file and will then have to be recalculated.

Referencing your Ticket ID#:39709

You are able to check the status of your ticket by visiting your ticket portal by clicking here.

We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.