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CSRF attack

Hello, I recently made an Ketshot account. However, when trynig to login to the new account it comes up with invalid request! Possible CSRF attack. 


 

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Hello,

Thank you for contacting Luxion Denmark Support.

When accessing KeyShot Cloud or portal.keyshot.com, especially for the first time, it is not unusual to receive an invalid login error message. Users will also be alerted to a possible CSRF attack.


Its perfectly normal to be alarmed by this error message, but KeyShot has not been compromised in any way. 
There are a various reasons why this error message can appear. The most common is a discrepancy between the system clock and your local time.
Please confirm that your computer's clock is accurate.

After that, refresh your browser by pressing CTRL + F5 or Command + R. This will clear any cached data. 
You should now be able to log into the KeyShot Portal.

If you are still experiencing login issues, please contact support@luxion.com for further assistance.


Referencing your Ticket ID#:39610

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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