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10.2.113 version has a BUG, after the set second environment is saved, the next time to open the first environment will jump to the list.

10.2.113版本有BUG,设置的第二个环境保存后,下次打开第一个环境会跳转到列表。

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Hello,
Thank you for contacting Luxion Support.
To better assist you, I’ll need to gather additional information. Please provide:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  3. Screenshot(s) showing the issue that you are seeing
  4. A .ksp file of your scene
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer




Referencing your Ticket ID#:39085

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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