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Critical Error Message

Hi. 


For a while I have been getting this error message:

(09:43:02) Invalid id [11114] specified for lux_object_from_id


Usually when this happens, Ive found GPU rendering in some way doesnt work as it should. For example, the renderer wont properly process all of the samples and complete instantly, leaving a black image in the output window (and an empty psd). 




Hello Ed,

Thank you for contacting Luxion .
Is there any more information in that 'Invalid id' message? For example the file path, material, etc.
More often than not, this is a legacy material that needs to be updated.

Referencing your Ticket ID#:10716

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Thanks Ed,
 I have a few more questions that might help us pinpoint the issue.
  • Are you using a plugin to update the model?
    • What CAD program is the plugin using?
    • Were any parts renamed in KeyShot before updating via live-link?
 Please provide:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
    • Please be as detailed as possible from beginning to end
  5. Screenshot(s) showing the issue that you are seeing
  6. A .ksp file of your scene


Referencing your Ticket ID#:10716

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hi Ed,
So to confirm:
A model is created in SolidWorks, with some parts saved as a layered 16 bit psd image file.
This file is then opened in KeyShot while in GPU mode.
When opened in KeyShot, the error message appears.
Re-saving the file in KeyShot and writing-over the original file solves this issue.
​Is this correct?

If so, I have some additional questions:
  • What exactly is saved as a psd?
  • What format is the original solidworks file saved as?
  • Does saving as a 32 bit psd help?
  • Does saving as a jpeg or some other form of image file instead of a psd help?
​Regarding your side question:
  • is the user using denoise when rendering?
  • does this happen in both GPU and CPU modes?
  • Is this done over a network or locally?
  • What are the render settings?
    • Please send us a screenshot
    • ​Does changing your render settings in any way help this issue?

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hi Ed,
I am still looking into your first question. The ksp file you sent us did not have the error messages. For the time being saving your work as a ksp and then editing that file should get you around this issue for the moment.
Regarding your second question about render layers seeming 'grainy' with Denoise enabled I believe has been solved in the KeyShot 10 release.

Can you send us a .bip of your scene as well? This might contain the errors you are seeing.

Referencing your Ticket ID#:10716

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Ed I am not able to reproduce the issue.
Have you experienced the error messages since saving your file as a .ksp and then working off of that?
​Just to confirm we have solved the 'grainy' render layers in the next major release.

Referencing your Ticket ID#:10716

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Thank you for the update Ed.
I've been unable to recreate the issue, but I do have one last question.
​After a while of working the error message returns.
​Is there a specific thing you are doing when this happens, for example adding a camera, adding/deleting an animation, re-tesselating, etc?


Referencing your Ticket ID#:10716

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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