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Endless loop "Finalizing" Render

When render is finished and I click the green check mark the "Finalizing" status bar repeats in an endless loop and have to force quit Keyshot. This also sometimes happens if I click the red X to stop a render.


MacOS Mojave 10:14:4

Keyshot 9.3

MOV
(19.9 MB)

Hello Paul,
Just checking in. Have you had any luck?


Referencing your Ticket ID#:10055

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Thanks for the update Paul.
So to confirm, this happens randomly.
Is your computer and/or KeyShot running for a while before you start to have this issue?
Are there any CPU heavy programs running besides KeyShot when you try to render?
Lastly if your CPU usage is at 100%, can you turn it down to 75% and see if that makes a difference?
 
I doubt it will have any information, but if you could provide me with your KeyShot Crashpad file, maybe some information has been saved.
 
Where to find the CrashDumps on Mac
  1. ~/Library/Application Support/Luxion/Crashpad
  2. Right-click the Reports folder and select Send To > Compressed. This will create a zip file containing all crash dump logs.

Reply to this email and make sure to include the files as an attachment.

 


Referencing your Ticket ID#:10055

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Thanks Paul, keep us posted.


Referencing your Ticket ID#:10055

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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