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unlock licence

Hi,


I need to unlock my licence to move and use it on another computer.


How I can do it?



Best Answer
Thank you for contacting Luxion.
We are experiencing an issue with the licensing server that does not allow users to deactivate their licenses. Without properly deactivating your license, you will be unable to transfer it to a new computer.
We are working on this issue now and will have it resolved as soon as possible.
In the meantime, you can send us a request file from the computer you wish to use.

How To Create A Request File:
     1. Start KeyShot and select "Activate your license" from the registration wizard.
     2. *Note* If you are currently in "Demo" mode, then open the registration wizard from Help (Windows) or KeyShot (Mac) > Register License.
     3. Enter your information and click Continue.
     4. Enter your serial code.
     5. Click Save request file and send that file to us as an attachment.

Once we receive the request file from you, we will be able to generate your license.
Thank you for your patience while we work to resolve this issue.
 


Referencing your Ticket ID#:8046

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
1 Comment

Answer
Thank you for contacting Luxion.
We are experiencing an issue with the licensing server that does not allow users to deactivate their licenses. Without properly deactivating your license, you will be unable to transfer it to a new computer.
We are working on this issue now and will have it resolved as soon as possible.
In the meantime, you can send us a request file from the computer you wish to use.

How To Create A Request File:
     1. Start KeyShot and select "Activate your license" from the registration wizard.
     2. *Note* If you are currently in "Demo" mode, then open the registration wizard from Help (Windows) or KeyShot (Mac) > Register License.
     3. Enter your information and click Continue.
     4. Enter your serial code.
     5. Click Save request file and send that file to us as an attachment.

Once we receive the request file from you, we will be able to generate your license.
Thank you for your patience while we work to resolve this issue.
 


Referencing your Ticket ID#:8046

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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