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Camera switch event problem

Hi Keyshot community,


I have recently purchased Keyshot 9 Pro to create animations for work. I'm working on an animation that requires a lot of camera movement and changes of perspective and as such there are multiple parts in the video where the camera target has to be changed to allow the camera to pivot around different parts of the model. It does not appear to be possible to change the camera target of a particular camera during the course of an animation, so the only way to do this seems to be creating a camera switch event. 


The problem I'm encountering is that the animation does not seem to register the camera change. Instead of transitioning from one camera to the other, the output of the animation shows only the perspective of the first camera. Not only that but the camera orbit that I have applied to camera 2 seems to be carried out instead by camera 1, making the camera orbit around the wrong pivot and landing it way off in the middle of nowhere where I don't want it. When I select camera 2 in the project window, the animation shows the perspective of camera 2 orbiting around the right pivot, however I can't seem to achieve the desired transition from the translations of camera 1 to the orbit of camera 2. Hope this makes sense, if that's confusing here's a simple breakdown of what I'm trying to achieve vs what is happening in the animation:


What I want:

1. Camera 1 carries out numerous orbits, panoramas etc around a selected camera target

2. Camera 1 carries out a series of translations showing different parts of the model

3. Camera 1 switches to camera 2

4. Camera 2 orbits around its own camera target before carrying out a series of translations


What I'm getting:

1. Camera 1 carries out all of it's orbits, translations etc

2. Camera 1 fails to switch to camera 2

3. Camera 1 carries out orbiting function applied to camera 2 around camera 1 camera target that is no longer relevant at this stage in the animation


Hope someone can help me solve this! Very frustrating issue. 


Thanks!!


Hello Fergus,

Thank you for contacting Luxion .
There is currently an issue in KeyShot that causes camera switch events to disable zoom animations and other transitions.
As of now the only work-around is to disable the camera switch event. This is not a solution and we are working on this issue now.
We will have this solved as soon as possible.

Thank you for your patience as we work to solve this issue.

Referencing your Ticket ID#:7218

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hi Fergus,
Not at all!
I am as curious to see what is going on as you are.

If (hopefully not) it happens again, just reopen this ticket and let me know.


Best Regards,

Erik Williams
Customer Support Specialist
Hi Fergus,

Unfortunately that is not possible at this time. We are looking to see if this is something we want to add to the platform. But no plans have been made at this time.

​I will bring this up to our team, to let them know that this is a feature customers are looking for. 

If you have any other questions or if there is anything else we can help you with, let us know.

Referencing your Ticket ID#:7218

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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