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How to post your questions on this board

This forum is specifically for Bugs and Crashes.


For Genereal support issues "Does KeyShot support X file format?" Please go to the General Support forum.


 Please submit your bug and crash reports in the format shown below. Provide as much information and detail as possible.


1. Computer make and specs:

  • Windows/Mac OS Version
  • Graphics Card Model
  • Processor Model

2. Exact KeyShot Version (e.g. 9.X.X)
3. CAD Software and version or year. (if applicable)
4. Step-by-Step instructions to re-create the issue you are seeing.
For example:

  • Open KeyShot Scene
  • Go to Project, Camera and add a camera
  • etc...

5. Screenshot(s) showing the issue that you are seeing.

6. CAD or KeyShot KSP file (File > Save Package) needed to reproduce the issue(if applicable).

7. Crash event log (crash issues only).

  • Press "windows-key+r"
  • Type _eventvwr_ then
  • Go to *windows logs->Application*
  • Press "Save All Events As..."

Thanks in advance!