Support Portal

Issue:

KeyShot randomly stops responding or hangs and doesn't let me continue to work.

How to resolve:

1. If you are using a Nvidia RTX, Titan or specific GeForce cards that use the Turing architecture?

The steps below will help resolve the issue for you:

• Download GeForce Experience from Nvidia
• Install GeForce Experience then restart computer
• Launch GeForce Experience check for Drivers update
• Install Suggested Nvidia Drivers using Custom installation
• Select Clean install and continue with installation
• Run KeyShot

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Issue:

We've received reports that Raptr, screen recording software would cause KeyShot to crash.

How to resolve:

We reccommend uninstalling Raptr and the faulting module.

• Uninstall Raptr from system
• Delete C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll

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Issue:

KeyShot becomes unresponsive and crashes. This happens more often on computers using MSI motherboards that have NAHIMIC gaming audio software installed.

How to resolve:

If NAHIMIC's installed on the computer uninstalling it will resolve the issue.

• Uninstall NAHIMIC from system