[Known Issue] KeyShot hangs or stops responding.

Issue:

KeyShot randomly stops responding or hangs and doesn't let me continue to work.


How to resolve:


1. If you are using a Nvidia RTX, Titan or specific GeForce cards that use the Turing architecture?

The steps below will help resolve the issue for you:

  • Download GeForce Experience from Nvidia
  • Install GeForce Experience then restart computer
  • Launch GeForce Experience check for Drivers update
  • Install Suggested Nvidia Drivers using Custom installation
  • Select Clean install and continue with installation
  • Run KeyShot

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Issue:

We've received reports that Raptr, screen recording software would cause KeyShot to crash.


How to resolve:


We reccommend uninstalling Raptr and the faulting module.


  • Uninstall Raptr from system
  • Delete C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll

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Issue:

KeyShot becomes unresponsive and crashes. This happens more often on computers using MSI motherboards that have NAHIMIC gaming audio software installed.


How to resolve:


If NAHIMIC's installed on the computer uninstalling it will resolve the issue.


  • Uninstall NAHIMIC from system